Location: Ealing, fully office based
Hourly rate £19.46 PAYE / £25.34 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 35 hours
ASAP Start
Are you passionate about helping people and delivering outstanding customer service? We are looking for a dedicated Service Advisor to join our Customer & Transactional Services team.
As the first point of contact for residents accessing council services, you will play a key role in supporting customers, understanding their needs, and helping them access the right services and solutions. You'll empower residents to use online services confidently while providing a welcoming, professional, and empathetic customer experience.
About the Role
In this varied and rewarding position, you will:
Act as the first point of contact for customers visiting community hubs and council locations.
Provide accurate information, advice, and guidance on a wide range of council services.
Support residents in accessing and navigating online council services.
Help customers develop their digital skills and confidence.
Book appointments and signpost customers to specialist services when required.
Direct residents to local community and voluntary organisations for additional support.
Maintain accurate records of customer interactions and feedback.
Work collaboratively with colleagues across multiple council departments.
Contribute to continuous service improvement and embrace new ways of working.About You
We are looking for someone who:
Has excellent communication and interpersonal skills.
Is empathetic, patient, and customer-focused.
Can remain calm and professional when dealing with challenging or distressed customers.
Is confident using Microsoft Office and other IT systems.
Has experience working in a customer-facing environment.
Can work independently while also being a strong team player.
Understands the importance of confidentiality, data protection, and information security.
Is digitally confident and able to support others in using online services.
Has strong problem-solving skills and attention to detail.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Salary description
£19.46 - £25.34 per hour