Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week)
Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week)
Contract: Temp to Perm
Location: Bristol
About the Role:
We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents.
Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies.
Key Responsibilities:
Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards.
Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring.
Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures.
Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement.
Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place.
Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries.
Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments.
Develop and agree payment plans, undertake early intervention, and support enforcement processes where required.
Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways.
Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation.
Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly.
Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes.
Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements.
About You:
You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams. You will be:
Organised, detail-focused, and able to manage your own workload effectively.
Confident dealing with challenging situations while maintaining professionalism and empathy.
Proactive, solution-focused, and committed to improving residents’ outcomes.
Able to build positive relationships with residents and support them to achieve independence. Essential Skills & Experience
Previous experience within housing management, tenancy sustainment, supported housing, or a similar role.
Understanding of tenancy agreements, landlord responsibilities, and housing legislation.
Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns.
Knowledge of welfare benefits, including Housing Benefit and related support.
Experience working with vulnerable adults and multi-agency partners.
Strong administrative skills with excellent attention to detail.
Good IT skills and experience maintaining accurate records.
Full UK driving licence. Desirable Experience
Experience working within supported housing or accommodation-based services.
Knowledge of property compliance, inspections, and health & safety procedures.
Experience working alongside social care, support teams, or statutory services.
For more info, please contact Inca Reynolds on (phone number removed) or apply now
Salary description
£26320.00 - £31155.00 per year