The Account Manager will manage a defined portfolio of clients and act as the main day-to-day contact for training enquiries, account development and ongoing client support. The role will involve outbound calls, client meetings, CRM management, email campaign follow-up and working closely with internal teams to maximise course bookings and onsite training opportunities.
The successful candidate will be confident speaking with decision makers, able to understand client training needs and comfortable working towards revenue and performance objectives. This Account Manager role would suit someone with experience in sales, account management or consultative customer development who enjoys building long-term client relationships.
Key Responsibilities:
* Manage and develop a defined portfolio of client accounts to grow revenue and profitability.
* Act as the main day-to-day contact for clients and provide a professional account management service.
* Make outbound calls to existing accounts and engage with decision makers responsible for training requirements.
* Build strong relationships with clients through regular calls, meetings and account reviews.
* Promote new courses, course updates and relevant services to existing clients.
* Maximise course bookings across the in-centre training portfolio.
* Identify and develop onsite training opportunities within the existing client base.
* Track account performance, revenue opportunities and key client activity.
* Prepare client updates, performance reports and internal progress information where required.
* Identify opportunities to upsell and cross-sell additional courses or services.
* Understand future training needs through client feedback, evaluations and ongoing account discussions.
* Handle incoming calls and training enquiries while providing accurate and helpful information.
* Work closely with the marketing team to support email campaigns and follow up on responses.
* Maintain accurate client records within the CRM system including contact details, company information and activity notes.
* Respond to customer emails and calls in a timely and professional manner.
* Attend exhibitions, client meetings and industry events when required.
* Negotiate terms, pricing and renewals to support ongoing revenue growth.
* Escalate and coordinate the resolution of technical issues, billing queries or service concerns.
* Work in line with company values, internal processes and personal performance objectives.
* Carry out any other reasonable duties required to support the smooth running of the business.
Preferred Ideal Experience & Skills Required
The successful candidate will demonstrate the following:
* Previous experience in sales, account management, customer development or client relationship management.
* Experience selling into M&E clients, universities, NHS organisations, councils or similar customer bases would be beneficial.
* Strong account management skills with the ability to develop long-term client relationships.
* Confident communication skills with a clear and professional telephone manner.
* Ability to build rapport quickly with clients, decision makers and internal colleagues.
* Consultative approach with the ability to understand client needs and recommend suitable solutions.
* Commercial awareness with the ability to identify revenue opportunities across target markets.
* Confident managing outbound calls, client follow-ups and account development activity.
* Strong organisational skills with the ability to manage multiple accounts and priorities.
* Comfortable using CRM systems to record client information and sales activity.
What's on Offer
This Account Manager role offers the opportunity to join a respected training provider in a commercially important position where you can make a genuine impact on account growth and client development. You will work closely with sales, marketing and operational teams while managing existing client relationships and identifying opportunities to increase bookings, promote courses and support long-term customer success. This is a strong opportunity for someone who enjoys consultative selling, relationship building and turning warm client relationships into properly developed accounts rather than just “checking in” and hoping for the best.
Salary :- £33,000 Base Salary + other good benefits.
Location :- South Gloucestershire.
Hours:- Mon – Thurs: 8am – 4pm & Friday: 8am – 3:30pm
Company:- A specialist UK technical training provider delivering practical courses across healthcare engineering, estates, facilities management and compliance-led technical disciplines.
Diversity & Inclusion
ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly
Salary description
£33000.00 - £33000.00 per year