Salary: £25,000 per annum.
Contract Type: FT, Monday-Friday 37.5 hrs per week.
Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices—ensuring only the devices that require full engineer review reach the engineering team.
The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include:
Further in-depth engineering review
Warranty route
Refurbishment
Straight-to-quote processing
While the role does not require deep technical skills or hands-on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person.
At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.
Key Responsibilities:
Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
Make accurate decisions on the correct workflow pathway for each device based on report findings.
Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.
Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
Collaborate closely with engineers and team leads to refine decision-making criteria and improve overall department performance.
Escalate unclear or unusual cases promptly to senior engineering staff.
Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.
Assist in maintaining documentation, workflows, and internal reporting systems as required.
Ensure all tasks are carried out in compliance with internal processes and policy.
Follow strict stock management practices
Competencies & Behaviours:
Strong attention to detail and a methodical, process-driven approach to work.
Ability to interpret information and make logical, evidence-based decisions.
Good communication skills for liaising with internal stakeholders.
Ability to work efficiently in a fast-paced, productivity-focused environment.
Interest in IT hardware, especially laptop components and common faults.
Experience within a technical, operations, or quality-control environment beneficial.
Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential.
Benefits:
Staff discount online store
Company events
Refer a friend Scheme - £150+
On-site Fully Equipped Gymnasium
To Apply
If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply
Salary description
£25000.00 - £25000.00 per year