Job Purpose: The HR Manager will provide professional, proactive HR support to operational managers and employees across the Redditch site. This role is responsible for delivering expert guidance on employee relations matters, ensuring compliance with employment legislation and industry standards and supporting the consistent and effective application of HR policies, procedures and best practice. Working closely with operational managers in a fast-paced warehouse environment, the HR Manager will be responsible for fostering a positive, inclusive, and high-performing culture across the site. The role will partner with leaders to encourage effective people management practices, drive employee engagement and create an environment where colleagues feel valued, supported, and motivated to perform at their best.
Key Tasks / Responsibilities:
* Act as the first point of contact for all HR queries at the dedicated site, along with providing ad hoc support to other sites across the business as required.
* Support and manage the HR Officer, providing guidance, coaching, and development to ensure effective delivery of HR services.
* Partner with operational leaders to deliver workforce plans aligned to business objectives.
* Support organisational change initiatives, restructuring, and business transformation projects.
* Manage a diverse and complex caseload of employee relations matters, ensuring timely, fair, and legally compliant outcomes.
* Provide expert, pragmatic advice to managers and senior stakeholders across the full spectrum of ER activity, including grievances, disciplinary processes, performance management, absence, capability, probation, flexible working, and conduct issues, in line with organisational values.
* Support managers in leading investigations and formal hearings, ensuring processes are transparent, well documented, and compliant with employment law and best practice.
* Draft clear, consistent, and legally sound outcome letters, reports, and related communications.
* Facilitate mediation and informal resolution, escalating complex or high risk matters appropriately.
* Manage complex and sensitive cases, including long term sickness absence and ill health capability, supporting management with implementing any reasonable adjustments recommended by Occupational Health.
* Support managers in the consistent application of absence and performance policies, providing coaching to build confidence and capability.
* Contribute to the development, review and implementation of people policies and procedures.
* Coach and develop managers in effective people management, strengthening leadership capability and accountability.
* Support recruitment activities as required, working collaboratively with hiring managers and the wider People Team.
* Maintain accurate and compliant HR records in line with GDPR, governance, and internal controls.
* Promote employee wellbeing through proactive guidance, contributing to a positive and supportive workplace culture.
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
Work Location: In person
Salary description
£40000.00 - £40000.00 per year