About us:
Clicks Technology is a UK-headquartered mobile company building innovative, tactile tools to enhance the modern smartphone experience. Engineered by an expert team of creators and technologists with decades of experience at some of the world's most well-known mobile brands, Clicks designs and develops keyboards as instruments for creation.
Our first product is the Clicks Keyboard for iPhone and Android, a handheld accessory that instantly transforms your iPhone into a precision typing machine with real buttons! New for 2026: introducing the Clicks Communicator and Power Keyboard. Building tools for action.
Position Overview:
We are seeking an enthusiastic and detail-oriented Customer Success Specialist to join our dynamic team at Clicks. As a Customer Success Specialist, you will play a crucial role in ensuring our customers have an exceptional experience with our products. This role offers a unique opportunity to grow your skills in a thriving tech startup environment, working closely with various teams and learning advanced customer service systems.
Key Responsibilities:
- Multi-Channel Customer Support: Respond promptly and professionally to customer enquires, providing solutions and support for a range of subjects. Achieving set SLAs for each channel: Live Chat, Email, Social Media DMs and Comments.
- Managing communication with 3PL partners: Addressing shipping-related inquiries, including customs requirements, invalid shipping details, and providing shipping forecasts.
- Inventory Management: Perform daily updates of stock and inventory, ensuring accurate records and availability of products.
- Returns Handling: Manage the process of returned items, including coordination with customers and updating inventory status.
- Order Tracking: Monitor and check order statuses through Shopify, ensuring timely processing and delivery of customer orders.
What You'll Learn:
- Advanced Order Management Skills: Gain in-depth knowledge and expertise in using eCommerce and Shopify for order management and inventory tracking.
- Stock Organisation: Develop skills in efficient stock organisation and management techniques.
- Business Insight: Acquire insights into the operations of a successful tech startup, understanding the interplay between various business functions.
- Customer Service Systems: Learn to use advanced customer service platforms such as Gorgias to manage and enhance customer interactions.
- Logistics Coordination: Develop a strong understanding of logistics operations, including coordinating shipments, managing tracking systems, and optimizing delivery timelines.
Qualifications:
- Excellent written and verbal communication skills.
- Online and Community awareness
- Strong organisational skills with attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with Shopify and/or Gorgias is a plus.
- Experience in customer service or community management is preferred.