Customer Ops and Planning Coordinator

Role Purpose

This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.

Key Responsibilities

Customer Support & Account Coordination

- Support the management of CBPM customer accounts.

- Provide clear updates on order status and delivery timelines.

- Assist with resolving customer queries.

Order Processing & Internal Coordination

- Ensure orders are captured accurately and processed internally.

- Coordinate with manufacturing, QA, and logistics to support on‑time delivery.

- Track order progress and flag delays.

Production & Demand Planning Support

- Assist in preparing production schedules.

- Help maintain demand forecasts and planning documents.

- Monitor supply and stock requirements.

Operational & Project Support

- Support continuous improvement initiatives.

- Prepare reports and dashboards.

- Participate in cross‑functional projects.

Skills & Competencies

Essential

- Strong ambition and willingness to learn

- Excellent communication skills

- Highly organised and detail‑oriented

- Proactive and energetic

- Able to manage multiple tasks

Desirable

- Experience in operations, supply chain, customer service, or admin

- Understanding of order management or planning tools