📌 Job Summary
We are seeking a proactive and highly organised Aftermarket Administrator to support the efficient running of the aftermarket administration function. Working closely with the Aftermarket Team Leader and Service Engineers, you will play a key role in delivering excellent customer service while identifying opportunities to support business growth. The company you are supporting are a manufacturing/ supplier business for indsutrial equipment.
🛠️ Key Responsibilities
Collaborate with the Team Leader to plan and prioritise workloads
Coordinate day-to-day activities for Service Engineers
Process contract servicing, breakdowns, and spare parts orders, including invoicing
Prepare and issue quotations for parts and labour
Maintain and update internal systems (Access database, CRM, labour spreadsheets, Visual, BigChange)
Manage van stock, sales orders, and replenishment processes
Prepare and distribute new and renewal service contract quotations
Proactively follow up on lapsed or expiring contracts to drive retention
Handle inbound and outbound customer communications
Schedule planned maintenance and urgent service visits using internal systems
Send pre-visit confirmations and ensure engineers are fully informed
✅ Skills & Experience
Previous experience in a similar administration role (ideally within field service support)
Strong communication and interpersonal skills
Excellent organisational and time management ability
High attention to detail and accuracy
Ability to work in a fast-paced environment and meet deadlines
Flexible and adaptable approach
Capable of working independently and collaboratively
Strong relationship-building skills with customers and colleagues
Proficiency in Microsoft Office and CRM systems
📞 Apply / Contact
For more information or to apply, please contact:
Antonia Hancock
📞 (phone number removed)
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Salary description
£14.50 - £15.00 per hour