As an IT Helpdesk Support, you will be responsible for:
* Provide first and second-line technical support via telephone, email, remote support, and in person.
* Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system.
* Support users with Microsoft 365 applications and cloud services.
* Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions.
* Administer Exchange Online, including mailbox management and distribution groups.
* Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools.
* Install, configure, and maintain Windows desktops and laptops.
* Configure new user accounts, devices, and software.
* Support printers, mobile devices, and peripheral hardware.
* Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems.
* Escalate complex issues to third-line support or external suppliers where appropriate.
* Assist with software deployment, updates, and patch management.
* Maintain accurate documentation of support procedures and resolutions.
* Support IT asset management, including hardware and software inventories.
* Assist with IT projects, migrations, and system upgrades.
* Ensure compliance with IT security policies and best practices.
The ideal candidate will be:
* Minimum of 2 years' experience in an IT Helpdesk or Service Desk role.
* Experience supporting Microsoft 365 cloud environments.
* Strong knowledge of Windows operating systems.
* Experience administering Microsoft Entra ID and Exchange Online.
* Excellent troubleshooting and problem-solving skills.
* Strong customer service and communication skills.
* Ability to prioritise workload and manage multiple support requests.
* Experience using IT service management/helpdesk software
Salary description
£22000.00 - £27000.00 per year