Location: Brentford, West London
Nearest station: Syon Lane
Job type: Permanent, part-time
Hours: 20 hours per week
Salary: £13.22 per hour, plus uncapped commission
Reporting to: Call Centre Manager
Positions available: 2
About the roleWe are looking for two motivated and customer-focused Part-Time Call Centre Sales Advisors to join our Call Centre Team at our Brentford store.
This is a fully office-based role, with all scheduled hours worked from the Brentford store. You will manage inbound and outbound sales calls, respond to customer enquiries and help existing and potential customers find the products and services that best meet their needs.
This is an excellent opportunity for a confident communicator and natural salesperson who enjoys building strong customer relationships, achieving positive results and delivering an excellent level of service. The role also offers uncapped commission, providing excellent earning potential alongside the hourly rate.
Working hoursThe role is based on 20 hours per week:
Saturday: 9:00am to 5:00pm — 8 hours.
Sunday: 10:00am to 4:00pm — 6 hours.
One weekday: 6 hours on a flexible basis, agreed in advance with the Call Centre Manager.
Applicants must be available to work both weekends every week, as well as one additional weekday. All hours will be worked in the office.
Key responsibilities
Manage inbound and outbound sales calls in a professional and customer-focused manner.
Respond to existing customer queries by telephone and email.
Provide a consistently high level of customer service to existing and potential customers.
Build positive, long-lasting relationships with customers.
Identify customer requirements and recommend suitable products and services.
Maintain excellent knowledge of the company’s products, services, features and benefits.
Explain product options clearly and confidently, including comparisons with competitor offerings where appropriate.
Prepare tailored quotations based on each customer’s individual requirements.
Identify opportunities to upsell relevant ancillary products and services.
Process customer deposits accurately and securely.
Record customer requirements clearly and arrange follow-up contact where required.
Ensure all enquiry and customer information is accurately maintained on the central CRM system.
Keep comprehensive records of customer interactions and outcomes.
Work towards individual and team sales, service and performance targets.
Assist with performance reporting when required.
Handle customer concerns professionally and escalate complaints to the appropriate manager.
Work collaboratively with colleagues across the store and Call Centre Team.
Comply with all company policies, procedures, Health and Safety requirements and relevant legislation.
Undertake any other reasonable duties assigned by the Line Manager or Senior Management Team.
About youYou will be a confident, enthusiastic and results-driven individual who enjoys speaking to customers and identifying opportunities to meet their needs. You will be comfortable working towards targets while maintaining a helpful, professional and customer-focused approach.
The successful candidates will:
Have previous experience in a call centre, contact centre, telesales, retail sales or customer service environment.
Have excellent verbal and written communication skills.
Be confident handling telephone and email enquiries.
Have strong listening and questioning skills.
Be able to build rapport quickly and develop positive customer relationships.
Demonstrate a natural sales ability and a positive, can-do attitude.
Be motivated by achieving targets and positive results.
Be adaptable, willing to learn and open to feedback.
Be organised and able to prioritise competing tasks.
Be comfortable working under pressure and meeting deadlines.
Be a reliable team player who can work effectively in a small team environment.
Have good working knowledge of Microsoft Office and the ability to learn new CRM systems.
Have experience handling customer complaints, which would be advantageous.
Be fully available to work the required weekend hours and one additional weekday.
Be able to work full shifts from the Brentford office.
What we offer
£13.22 per hour, depending on experience.
Uncapped commission.
Permanent, part-time employment.
A consistent weekend-based working pattern.
Flexible weekday hours.
A fully office-based working environment.
Support and training within a friendly and professional Call Centre Team.
The opportunity to develop sales and customer service experience.
The opportunity to contribute directly to customer satisfaction and business growth.
How to applyIf you are a confident communicator with a genuine passion for customer service and sales, and you are looking for a permanent part-time role with uncapped earning potential, we would love to hear from you
Salary description
£25000.00 - £25000.00 per year