VIQU have partnered with a not‑for‑profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis.
The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk‑side and remote 2nd line support while working closely with wider IT teams.
Role Responsibilities
Provide 1st and 2nd line IT support across onsite and remote environments
Deliver desk‑side support for hardware, software, and connectivity issues
Provide remote support to users via ticketing systems, phone, and remote tools
Support Windows devices, laptops, desktops, and peripherals
Manage and support users and devices via Intune and Entra ID (Azure AD)
Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive
Maintain clear documentation and provide a high level of customer service to non‑technical users
Key Skills & Experience Required
Proven experience in a 1st/2nd Line IT Support / IT Support Engineer role
Strong experience supporting Windows end‑user environments
Hands‑on experience with:
Intune
Azure AD / Entra ID
Microsoft 365 (Exchange, Teams, Outlook)
Confident delivering both face‑to‑face and remote user support
Able to work independently while collaborating with remote IT teams
Strong communication skills with the ability to support non‑technical users
Role details:
Job role: IT Support Engineer
Start: ASAP
Duration: 3-month initial contract
Rate: £160 - £170 per day
IR35 status: Inside IR35
Location: Hybrid – 3 days per week onsite in Birmingham
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
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Salary description
£160.00 - £170.00 per day