Join an award-winning MSP as a hands-on, client-facing Technical Alignment Engineer.
You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director.
The role is office + client site-based, with occasional WFH (manager discretion).
Driving licence required and regular travel across the South West.
Key responsibilities
Build trusted relationships with stakeholders on-site and from the office
Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site)
Deliver remedial fixes and manage follow-up actions after audits
Onboard new sites and align them to agreed MSP standards
Keep documentation accurate and current (networks, systems, applications, infrastructure)
Provide a great support experience for users at all levels of IT confidence
Support Cyber Essentials assessments and renewals/recertifications
Skills & experience
Essential
Full UK driving licence
3+ years' IT experience (MSP experience highly desirable)
Broad knowledge of desktop support, network infrastructure, and Microsoft 365
Desirable (training available)
Windows Server & Desktop
Microsoft 365 and Azure administration
Troubleshooting: Windows, macOS, iOS, Android
Cyber Essentials framework experience
Benefits
Salary £28k-£34k dependant on experience
Up to 28 days holiday + bank holidays
Pension, healthcare, private medical & dental insurance
Sick pay, gym membership, cycle to work scheme
Free parking, free workwear, casual dress
Company events, employee discounts, discounted/free food
Ongoing training and career development
Salary description
£28000.00 - £34000.00 per year