About the Company: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.
About the Role: Customer services responsibilities.
- Answering telephones enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on IT System
- Part identification using external websites/spreadsheets
- Check part number supersessions on external websites
- Identify part lead times and confirm to the customer
- Releasing pick tickets and check back orders
- Raising commercial invoices for despatch
- Part ship and contact customers when stock is booked in
- Downloading spares guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customer of warranty invalidations
- Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment
- Issue repair job numbers to service customers
- Dealing with customer complaints and returns
- Reports
- Assist with other departments as required
- Liaison with other departments
Service support responsibilities:
- Account management for service customers
- Service support for partners
- Ensuring smooth flow of work through workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liasing with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications: IT literate (Word, Excel).
Required Skills:
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work independently
- Self-motivating with ability to prioritise own workload