Are you passionate about building rapport with customers and delivering the highest levels of Customer Service? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. Our client welcome applicants from all different types of retail sales and customer service backgrounds.
Job Purpose:
This is a great opportunity to work as part of a small, friendly team, promoting high-end, self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package.
Principle terms:
* Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
* Starting salary: £29,528 p.a + EOY bonuses (First year ote £33,071)
* Great bonus scheme;
* 30 days holiday, which includes Bank Holidays;
* Contributory pension scheme;
Additional Benefits
* Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more.
* Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
* Training and development programme;
* Additional benefits after qualifying period, including: length of service award and a generous maternity and paternity package.
Core Responsibilities:
Sales/Customer Service
* Sell space (dealing with inbound calls only - no cold calling involced) via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
* Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling retail products and closing sales wherever possible.
Administration/Banking
* Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
* Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.
Cleaning and General Maintenance
* Take pride in the site and maintaining excellent standards
Banking and Petty Cash
* Reconcile cash, credit card, Direct Debit and BACS payments
Charity Participation
* We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
Please apply now for immediate consideration. Full, paid training is provided in the role
Salary description
£30784.00 - £34478.00 per year