Location: Remote
Salary: £38,000 per annum
Contract: Permanent
Hours: 40 hours per week (Monday to Friday, 8:30am - 5:00pm)
About the Role
We are seeking an experienced SOP Writer to join our client's Operations team and play a key role in ensuring the accuracy, consistency, and compliance of operational documentation across the business.
Working closely with operational stakeholders, you will be responsible for creating, reviewing, updating, and maintaining Standard Operating Procedures (SOPs) and associated documentation. You will help ensure processes are clearly documented, compliant with internal standards and external requirements, and easily understood by end users.
This is an excellent opportunity for a highly organised individual with strong technical writing skills and a keen eye for detail to make a real impact within a growing and busy organisation.
Key Responsibilities
Write, review, and maintain Standard Operating Procedures (SOPs) and operational documentation.
Ensure all documentation complies with internal policies, regulatory requirements, and industry standards.
Collaborate with operational teams and subject matter experts to gather information and map processes accurately.
Identify gaps, inconsistencies, and opportunities for process improvement within existing documentation.
Maintain version control and document management systems.
Support audits and compliance reviews by ensuring documentation remains current and accessible.
Translate complex operational processes into clear, user-friendly guidance.
Promote documentation best practices across the organisation.
Assist in the development of documentation templates and standards.About You
To be successful in this role, you will have:
Previous experience writing and maintaining SOPs, policies, procedures, or operational documentation.
Excellent written communication skills with the ability to produce clear and concise documentation.
Strong attention to detail and a methodical approach to work.
Experience working within regulated, compliance-driven, or operational environments.
The ability to engage effectively with stakeholders at all levels.
Strong organisational and time management skills.
Proficiency in Microsoft Office applications, particularly Word, Excel, and Visio or similar process-mapping tools.
The ability to manage multiple documentation projects simultaneously.Desirable Experience
Experience within housing, accommodation, facilities management, public sector, healthcare, logistics, or operational service environments.
Knowledge of quality management systems and document control processes.
Experience supporting audit and compliance activities.If you have a passion for creating clear, effective documentation and enjoy working closely with operational teams to improve processes and compliance, we'd love to hear from you.
Benefits Package
33 days annual leave (including bank holidays)
Life cover (2x basic salary)
Westfield Health membership - cashback on health services and discounts for retailers and gyms
Laptop, phone, and any other required equipment provided
Mileage expenses - claimable from home
6-month probationary period
Employer pension contributions (4% employer, 4% employee)
Referral bonus schemeThe successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at for further information.
If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed)
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles
Salary description
£38000.00 - £38000.00 per year