With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships.
An opportunity has arisen for a Fire & Security Technician to join the Middlesbrough region, delivering maintenance and compliance services across designated retail stores.
COMPANY USPNational Coverage with Dedicated Regional SupportOperating across multiple UK regions while maintaining strong local engineering teams.
Specialist Technical ExpertiseDelivering compliance-led fire and security solutions in line with current British Standards and industry regulations.
Structured Service Delivery ModelClear KPIs, response times, and performance metrics supported by digital reporting systems.
Long-Term Client PartnershipsSupporting large, multi-site commercial portfolios with consistent, high-quality service.
JOB PURPOSETo act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations.
JOB DUTIES
Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets.
Conduct Fire Alarm PPM visits in accordance with BS5839 standards.
Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary.
Respond promptly to service calls from the Helpdesk during working hours and whilst on call.
Identify non-repairable faults and recommend appropriate corrective actions.
Order replacement parts in line with company procedures and ensure timely installation upon delivery.
Complete all documentation and digital reports accurately in line with company standards.
Liaise with site Duty Managers during each visit to communicate repair updates and operational risks.
Carry out surveys and technical reports as required by management.
Ensure all works are completed in line with Health & Safety policies and company procedures.
Maintain tools and equipment to ensure readiness and compliance at all times.
Attend relevant training courses and complete mandatory online training modules.
Comply with all statutory regulations and company Health & Safety requirements.
JOB RESPONSIBILITIES
Represent the company in a professional and competent manner at all times.
Build and maintain strong working relationships with client site teams and colleagues.
Deliver work efficiently and cost-effectively while maintaining high technical standards.
Ensure compliance with contractual obligations and service level agreements.
Work collaboratively with internal teams to meet operational targets and service delivery standards.
Demonstrate flexibility to support operational requirements and on-call rota participation.
SKILLS & EXPERIENCE REQUIRED
GCSE standard education or equivalent.
Electrical competency qualification (NVQ or City & Guilds) desirable.
Proven experience working with Fire Alarm systems and CCTV (IP and analogue).
Full UK driving licence.
Ability to work independently with minimal supervision.
Good written and verbal communication skills.
Customer-focused approach with a professional manner.
PC literate and confident using digital reporting systems.
Ability to distinguish colours as required for electrical/electronic maintenance work.
Willingness to work flexible hours and participate in on-call duties.
SALARY & BENEFITS
£39,199 basic salary
42.5 hours per week, full-time permanent role
33 Days Holiday
Company vehicle provided + Fuel Card
Company pension scheme
Private healthcare
On-call rota participation (details discussed at interview)
Ongoing training and development opportunities
Supportive team environment within a national organisation
Please call Jason on (phone number removed) and please apply to this advert to prompt a call back
Salary description
£39199.00 - £39199.00 per year