Resident Welfare Officer
Location: Middlesbrough/ Stockton/ Hartlepool - Field based
Salary up to £29,856.80 per annum plus £3,500 car allowance
Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am - 5pm. Expected to be on patch by 8.30am
Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday
About the Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.
Manage your own diary and property portfolio
Carry out property inspections
Raise work orders for repairs (including void properties) and follow up on completed work
Balance administrative responsibilities with direct support work
Maintain regular contact with service users through face-to-face visits and telephone calls
Encourage engagement with appointments and support services
Support service users with health, finances, repairs, and the move-on process
Assist with appointments and referrals, including providing fallback support where necessary
Help service users find and secure appropriate accommodation
Arrange food parcels and ensure access to essential resources
Assess individual and family needs and identify appropriate support packages to maintain independence
Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
Incident reporting where welfare concerns occur and identify any safeguarding issues
Clean void properties to turn aroundRole Criteria:
Demonstrable experience in a similar role within housing, support, or welfare services
Strong communication skills with both clients and colleagues
Ability to manage conflict and challenging situations effectively
Proficiency in Microsoft Office and general IT competence
Ability to work independently and use your own initiative
Good understanding of local support services and housing pathways
Strong focus on safeguarding
Strong time management and ability to balance competing priorities
A full UK Driving Licence (essential for travel between properties and appointments)
Naturally supportive, trustworthy, empathetic, and patient approach
Resilience, teamwork
Strong organisational skills and attention to detail
Flexible to travel across the Northeast where requiredBenefits we can offer you
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policiesTo drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
Beth Dunford ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply
Salary description
£29856.00 - £29856.00 per year