As a Senior Business Analyst, you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment.
This is a 6-month contract-based role offering hybrid / remote working options, salary range of £450 - £600 per day and benefits.
You will be responsible for:
Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions.
Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support.
Supporting the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes.
Creating and maintaining process maps, workflow documentation, user stories, implementation tickets and acceptance criteria.
Analysing and supporting API integrations between Jira Service Management, HubSpot and other business systems.
Ensuring solutions align with wider service management processes and technology environments.
Supporting testing, validation and User Acceptance Testing (UAT) activities.
Identifying delivery risks, dependencies and implementation considerations.
Producing operational documentation, training materials and implementation resources to support adoption.
What we are looking for:
Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role
Proven experience delivering Jira Service Management implementations.
Strong Business Analysis experience within system implementation, digital transformation or operational change programmes.
Experience working with HubSpot integrations.
Previous involvement in projects that have progressed from discovery through to implementation and delivery.
Strong skills in workflow design, process mapping and business documentation.
Experience supporting system integrations, including API-related analysis.
Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models.
Experience producing training materials, operational procedures and implementation documentation.
This is an excellent opportunity for a Business Analyst with Jira Service Management implementation experience to join a high-profile transformation programme.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Salary description
£450.00 - £600.00 per day