Role Description:
As a Product Manager for Safety Management Systems (SMS), you’re responsible for products that help protect the physical and psychological wellbeing of our customers, our business partners, and animals exposed to tourism.
In this role, you work closely with the Head of SMS and your team of engineers and the broader product management community. You set product vision and empower your team to develop and improve SMS products. You prioritize new initiatives based on new threats and attack patterns while taking into account changes in the business and being responsible for the effectiveness of the existing models and tools. You work closely with leaders from other functions, including Human Rights, Partner Marketing, Compliance (and more).
You’re a strong product leader, ideally with experience in Risk, Trust & Safety, Ecommerce or Saas. You're a team player, with a bottom-up approach to developing concepts and products. You have experience working with teams of engineers, copywriters and designers, and know how to apply data driven prioritization. You are good at managing different stakeholders and establishing effective feedback loops for fast iteration. You’re creative, and always ready to adjust your strategy based on the evolution of threats, new technology, and business strategy.
If you bring that unique combination of skills, and want to work in an agile and dynamic environment where you define, manage and drive the implementation of security solutions for Booking.com’s massive scale and like to have an impact on the strategy and future of Security at Booking.com, we would love to hear from you!
Key Job Responsibilities and Duties:
- Own the long-term vision of this Security SMS team in Booking.com, inspire the team to achieve the vision by sharing your message effectively;
- Drive the product backlog and prioritize ruthlessly for a team of highly-skilled engineers;
- Challenge the status quo of our current solutions and drive resolution through collaboration, influence and innovation (minimize friction; maximize impact);
- Manage expectations of users and stakeholders, as well as communicate with your customers to guarantee that solutions are fit-for-purpose;
- Define key business and product success metrics, track them, and improve upon them in order to form data-driven opinions;
- Demonstrate your strong problem-solving skills by structuring issues and analyzing alternative scalable solutions;
- Be a team player, empower and collaborate with your team to unlock their full potential.
Role Qualifications and Requirements:
- 3+ years experience as a (Technical) Product Manager working with teams of engineers on product at a large scale;
- Experience using data to make informed decisions and ability to formulate and interpret meaningful business metrics;
- A go-getter who isn’t afraid to get their hands dirty and dives into a project to achieve success by problem solving;
- Strong communication and presentation skills: the ability to summarize complex and technical topics to a wide range of audiences;
- Agile and innovative with the tenacity to thrive in a constantly changing environment;
- Self-motivated and results driven with a take charge attitude to manage the full development cycle of new features;
- Strong affinity with Security and Technology;
- The ability to see the big picture, without losing sight of the product details;
- The ability to understand and formulate meaningful business and technical metrics;
- You’re realistic with what can be done given the available resources, but still challenge the status quo and optimize for impact;
- User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness;
- English language fluency. Both spoken and written;
- Experience in Risk, Trust & Safety, E-commerce or Saas is a plus;
- Experience with working in an Agile/Scrum team is a plus.
Benefits & Perks: Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam;
- Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travellers worldwide;
- Be part of a truly international fast paced environment and performance driven culture;
- Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over 300 Technology professionals to Amsterdam in the last year alone!
- Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential;
- Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits;
- Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture;
- Diverse and creative colleagues from every corner of the world;
- Health, life, and disability insurance;
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave;
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country);
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit;
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership;
- On-site meals, coffee, and snacks, including healthy and vegan options, daily.
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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