Be part of a revolution in healthcare AI. Deploy cutting-edge solutions and empower medical professionals.
As a Junior Systems Engineer on the Delivery and Implementation team, you will play a vital role in delivering DeepHealth's lifesaving AI technologies into the hands of those who need it most. You'll be responsible for:
- Seamless Implementations: Install and configure DeepHealth's software for medical imaging, ensuring smooth integration with their existing IT infrastructure.
- Dedicated Customer Support: Become a trusted resource for DeepHealth's customers, troubleshooting technical issues and providing expert guidance.
- Building a Strong Foundation: Support our R&D engineers by maintaining the continuous integration environment, ensuring efficient software development.
- Process Improvement Champion: Collaborate with the rest of the Delivery and Implementation team to refine internal workflows and enhance the customer experience.
Join DeepHealth and make a real difference.
Essential Duties and Responsibilities
- Prepare, perform, and maintain customer installations of our advanced AI medical imaging software, ensuring seamless integration with existing IT infrastructure.
- Gather customer requirements and installation environment details for smooth, efficient deployments.
- Provide expert technical support to customers and partners, troubleshooting and resolving incidents.
- Contribute to continuous improvement of the Delivery and Implementation team's workflows, aiming to streamline processes and enhance the customer experience.
- Be adaptable and available to support customers outside of regular working hours (on-call rotation may be required).
Minimum Qualifications, Education and Experience
- Master’s degree in Informatics, Computer Science, or equivalent.
- Strong analytical and problem-solving skills.
- Excellent verbal and written English communications skills.
- Ability to manage customer relations in a complex environment.
- Self-starting: ability to manage own time and priorities.
- Pro-active: eager to resolve issues and propose and implement improvements.
- Attention to detail; working with high levels of accuracy.
- Experience in communicating with technical and non-technical staff to resolve issues.
- Experience with administrating Linux environments and Bash.
Preferred Qualifications
- Experience managing Docker based deployments.
- Experience with medical environments or imaging (particularly DICOM, PACS).
- Experience with Python, software development, DevOps, Agile/Scrum, Atlassian tools (Jira, Confluence, Bitbucket, Bamboo).
- Experience with cloud deployments.
- Experience with Windows installations & PowerShell.
Quality Standards
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
- Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
- Follows OSHA regulations, RadNet and site protocols, policies and procedures.
- Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
- Practices universal safety precautions.
- Promotes good public relations on the phone and in person.
- Adapts and is willing to learn new tasks, methods, and systems.
- Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
- Consistently adheres to the time management policies and procedures.
- Completes job responsibilities in a quality and timely manner.
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time), drive a vehicle, and utilize other forms of transportation.
Working Environment
Hybrid.
ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.