Are you customer-oriented, do you have affinity with logistics, and do you possess good communication skills? Then we are looking for you!
What will you do as a Customer Service Agent?
As a Customer Service Agent at DHL Supply Chain, you are responsible for providing support to customers, carriers, and internal colleagues. To deliver this support, various tools are used, both internally and externally with the customer. Within Customer Service, we handle various requests from the customer, examples of which include lost or damaged goods, checking the status of shipments, requesting proof of delivery, and sharing other documents. The most important aspect of all this is that you act as the first point of contact for the customer with a positive attitude. Your team consists of 5 other colleagues, and you work together in the office. Additionally, you will collaborate closely with other teams in the office such as Transport, Planning, and Export. Furthermore, there is close collaboration with the warehouse. In your role, you report to the Supervisor Customer Service.As a Customer Service Agent at DHL Supply Chain, you can expect
- A full-time position with working hours between 06:00 - 18:00.
- A gross monthly salary in scale 7 between € 2.325,83 and € 3.400,- with growth potential up to € 3,795.32;
- A travel allowance;
- 25 vacation days;
- 8% holiday allowance;
- Cao à la carte: a personal budget that you can spend as you choose. You can convert this into vacation days (maximum of 6) or have the amount paid out monthly on top of your salary. You can also use it to pay for a gym subscription;
- Personal guidance and many opportunities for growth and development. Nationally and internationally.
You bring
- At least 1 year of experience as a Customer Service Representative;
- Good command of the English language. Dutch is a plus;
- Ability to switch quickly and prioritize;
- Resilient and proactive;
- Residency in the Beringe area (Netherlands).
Will you send us an application?
Are you our new Customer Service Agent? Apply by sending your resume via the application button. Do you have any questions? Then contact Daisy Lemmers, Corporate Recruiter, via daisy.lemmers@dhl.com.Het salaris bedraagt €2325.83 - €3795.32