Customer Service
To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
To ensure that all information provided is verified and recorded accurately within the internal system
To maintain an effective working relationship with Lessors, Customers’ Insurance Brokers/Companies and Suppliers, providing the highest standards in customer service at all times
To deal with all correspondence within agreed time scales, ensuring that our client’s insurance criteria is met
To support our clients/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing the company or its business partners
To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met, if not exceeded
To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out within the complaints handling policy
To liaise with the senior management team regarding any issues which may arise
To support fellow team members to ensure that business as usual is maintained
To act as mentor/buddy to less experienced staff to ensure that they reach the required standard
To adhere to the ‘Best Practice’ document at all times
To carry out any additional duties which the company may require from time to time
Claims
Obtain an appropriate statement according to the value and type of loss from the parties reporting the claim
Investigate and gather all necessary documentation/evidence required to verify the loss
Determine types of loss
Evaluate coverage in place
Estimate amount of loss or damage and set reserve; revise as needed throughout the investigation
Enter information into the claims system after obtaining pertinent facts regarding the loss
Notify insurer of claims outside the delegated limit of authority
Proactively chase outstanding information/documents in accordance with agreed standards
Notify customers of any delays with their claims
Notify insurers immediately of any claim with questionable coverage for their evaluation
Investigate potential subrogation, contribution, recovery and salvage
Arrange for damaged equipment to be inspected and cause of loss ascertained
Arrange for repair or replacement of the equipment with an approved supplier
Review all documents and facts to determine the type of settlement
Instruct an outside adjuster if the claim is over the limit of authority
Comply with recommendations made by insurers and/or internal auditors
Ensure that complaints are handled in accordance with FCA and insurers’ guidelines
Prepare and issue paymentsRequirements
Ability to work as part of a team and on an individual basisCustomer Service orientatedGood Communication SkillsGood Interpersonal SkillsFlexibleSelf-motivatedConscientiousAttention to detailOrganisedConflict resolution skillsProblem solving skillsPrevious claims experience (advantageous)Experience of complaint handlingEducated to an acceptable level country specificBenefits
- Full-time role (37,5 hours a week)
- Pension Scheme with 5% employer/employee contributions
- 8% holiday allowance
- Quarterly performance bonus (not fixed)
- NS Flex Card - 100% travel reimbursement
- 25 days annual leave
- Hybrid Working Policy – 3 days in the office (after training)
- 2 events a year in UK
- Training and Development opportunities
Salarisomschrijving
€2900 - €2900 monthly