In this role, you become the voice of KLM for the German-speaking professional travel market.
You are not just answering phones; you are acting as a strategic partner for travel agents and corporate managers that speak German. Your day-to-day involves navigating the complex world of aviation, form managing high-volume group bookings and corporate contracts to troubleshooting technical techniques. You turn the complicated travel logistics into smooth solutions, and master the details of tariffs and specialized booking systems.
You will work in an international environment at a modern office in Amsterdam-West!
The diverse team thrives on collaboration and shared passion for travelling. Together you focus on improving and living up to the high quality of the customer service of KLM.
You are a sharp, communicative professional who takes pride in delivering excellence!
You have the ability to think on your feet, you stay composed when the pace picks up and are confident in delivering the best solution to every problem!
Practical information
You will start with eight weeks of training from the 7th of april. This training will be 40-hours a week from monday to friday from 09.00 - 17.30 at the office in Amsterdam-West. After the training you can choose between working 32, 36, or 40 hours a week, also you can work from home as long as you are present at the office three days a week.
Wat wij bieden- A starting salary of €16.35 per hour;
- Plenty of opportunities to develop your skills in customer service;
- Flexible working hours and the option for hybrid work;
- Travel allowance for your daily commute;
- A flying start in a truly international environment;
- A friendly team where having fun is a priority;
- Daily new challenges and valuable learning experiences;
- Opportunities for career growth and advancement within the company.
- A minimum of an MBO level 4 diploma (or equivalent);
- Fluent in both German and English;
- Customer-focused and service-oriented;
- A solution-oriented mindset;
- Prior experience in customer service is a plus;
- A positive and proactive attitude.
€2905 per maand