At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
About the role:We are looking for a strategic and customer-focused Sales Operations Director to lead our Sales Operations function, encompassing customer service, operational performance, customer fulfilment, and customer‑centric execution across the Benelux region. As a member of the Benelux Leadership Team, you will drive operational excellence, customer satisfaction, process improvement and business performance while ensuring a seamless end‑to‑end customer experience for our key retail and trade partners.
The Director Sales Operations Commercial Area Benelux reports directly to the VP Commercial Area Benelux.
What you'll do:Ensure the delivery of a best-in‑class customer experience for key retail and trade partners, balancing operational efficiency with customer satisfaction.
Drive continuous improvement across customer service processes, ensuring strong process adherence while improving efficiency and effectiveness.
Act as the voice of the customer within the Benelux Leadership Team, shaping customer‑centric priorities and decisions.
Design and implement differentiated service models based on customer segmentation and cost‑to‑serve principles.
Ensure the successful execution of key business processes, including Integrated Business Planning (IBP), Phase In Phase Out (PIPO), e‑commerce, e‑invoicing, customer fulfilment and supply‑chain initiatives.
Own the Sales Operations cost base and drive key performance indicators including customer service, product availability, demand planning accuracy, working capital, cost efficiency and employee engagement.
Establish effective reporting routines, translating performance data into actionable insights and corrective actions.
Drive the adoption of digital tools, automation, and data‑driven decision making to improve operational efficiency and customer experience.
Partner closely with Sales, Demand Planning, Supply Chain and central teams to improve customer satisfaction, maximise product availability and drive operational performance.
Build and maintain strong relationships with key customers and operational partners to ensure service excellence and effective collaboration.
Lead, coach and develop the local Sales Operations organization, including 2 Customer Service Managers and approximately 20 Customer Service Specialists across Belgium and the Netherlands, building capabilities and fostering a high‑performance culture.
Degree in Business, Management, or a related field.
Extensive leadership experience in customer service, sales operations, supply chain or a similar leadership role – ideally within consumer goods.
Strong understanding of customer service operations, multi‑channel distribution networks and retail dynamics.
Proven leadership capabilities, able to inspire, coach and develop high‑performing teams in a collaborative culture.
Excellent stakeholder management skills, with the ability to align commercial, operational and customer priorities across a complex matrix organisation.
Proven experience leading business transformation, process optimisation and organisational change initiatives, delivering measurable improvements in performance and customer experience.
Strong planning and organisational skills, with the ability to prioritise effectively and deliver results in complex and fast‑paced environments.
Strong communication, influencing and interpersonal skills to effectively engage stakeholders across all levels, both internally and externally.
Fluent in Dutch and English; French strongly preferred.
A strategic leadership role with direct impact on customer experience, operational excellence and business performance across Benelux.
The opportunity to shape the future of Sales Operations as a member of the Benelux Leadership Team.
An international and collaborative environment with strong development opportunities.
A culture that encourages ownership, innovation and continuous improvement.
This is a position based at our office in Brussels (Belgium) or Alphen aan den Rijn (Netherlands). We support flexible and hybrid ways of working while maintaining strong collaboration across teams.
#J-18808-Ljbffr€120000 - €170000 monthly