Location: Amsterdam (Hybrid) | Type: Full-time
About our client
Our client is a fast-growing European AI company redefining how enterprises deliver customer support.
They’re building a next-generation conversational agent platform that helps global organizations deploy AI agents able to truly understand local language, culture, and context — across voice, chat, and email.
Trusted by leading enterprises in telecom, finance, and healthcare and backed by top-tier investors, the company is scaling rapidly across Europe.
Join a high-velocity, product-driven AI startup where each team member drives real impact — working with cutting-edge technology, global clients, and founders who combine deep AI expertise with enterprise delivery excellence.
The role
As a Program Manager, you’ll lead the delivery and success of AI agent implementations for enterprise customers.
You’ll be the key link between our product, engineering, and client teams — translating requirements into action plans, ensuring seamless integrations, and driving projects from kickoff to go-live.
You’ll work hands-on with clients, helping them define success metrics, monitor performance, and scale adoption across multiple channels and markets.
What you’ll do- Own end-to-end delivery of AI agent implementations for enterprise clients.
- Scope and document requirements, integrations, and KPIs in collaboration with product & tech teams.
- Manage delivery timelines, dependencies, and SLAs with precision.
- Work directly with client stakeholders (tech, ops, and leadership) to align expectations and drive outcomes.
- Identify opportunities for improvement and expansion post-deployment.
- Maintain clarity and accountability across all delivery streams.
- 3–7 years of experience in Technical Program Management, Implementation, or Delivery in a SaaS or enterprise tech company.
- Strong understanding of APIs, data flows, and integration processes.
- Proven experience leading complex, cross-functional delivery projects.
- Excellent communication and stakeholder management skills.
- A proactive, hands‑on mindset — someone who thrives in fast‑moving, high‑stakes environments.
- Fluent English (Dutch or another European language is a strong plus).
- Passion for AI, automation, and helping enterprises innovate through technology.
- Be part of a team defining how enterprises deploy AI at scale.
- Work with cutting‑edge technology trusted by global enterprises.
- Fast, entrepreneurial environment — high autonomy and high impact.
- Competitive compensation and equity package.
- Amsterdam‑based, hybrid setup.