What success looks like in this role:
- Provides support for software, hardware and networking support for desktops, laptops and servers onsite at Multi Client sides in the area of Utrecht and Breda.
- Provides maintenance and support on legacy products.
- May provide support for Enterprise Products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Tests and certifies PCs, networks, servers and client approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have:
- Minimum 5 years hands-on technical onsite experience.
- Troubleshooting software and hardware problems.
- Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
- Ability to test and certify PC, networks, servers and client/Unisys approved software applications and associated peripherals.
- Experience with rack & stack activities for enterprise equipment.
- Experience with break & fix activities for enterprise equipment is a plus.
- Basic installation of standard software tools.
- Specific Manufacturer certification is a plus, i.e., EMC, Dell, Cisco, Microsoft, Apple, Unisys, COMPTIA, and NETWORKPLUS.
- Extra skills and knowledge: storage skills; products are PureStorage, Dell, EMC, Quantum.
- Excellent analytical and client communication skills.
- Dutch and English knowledge.
- Willing to travel on a daily basis to our clients, mainly region Utrecht-Breda, incidentally throughout NL.
- Willing to learn.
- Living area between Utrecht-Breda.
- Driving license is a must.