About us voco® The Hague
As a Front Office Host, you are the one inviting our guests in, providing them with your widest smile and warmest "welcome." The Front Office is more than just checking a guest in and out; it's up to you to treat the guest with the real voco™ lifestyle experience. You'll guide them through the hotel and all there is to enjoy in Ultramarijn and Botanica. As a true host, you know that The Hague has many hidden secrets, whether it's a landmark of historical value or a tiny boutique shop. You are ready to share your tips with our guests so they can enjoy the Royal City of The Hague to the fullest.
Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team. Inside voco The Hague you will find restaurant Botanica and cocktailbar Ultramarijn.
Ready to land this job?
Deliver outstanding guest service - Communicate with guests before, during, and after their stay to make sure they feel truly welcome.
Keep our standards high - Make sure the hotel always looks and feels its best, following voco™ brand standards and IHG guidelines.
Stay organized - Use our Front Desk checklist to ensure no detail is missed.
Prioritize safety and security - Follow all procedures to keep our guests and team safe.
Support VIPs and special guests - Share key arrival and departure details, and make sure special requests are passed to the right departments.
Be a team player - Work closely with other departments every day to create a seamless guest experience.
Be flexible - Work a mix of shifts, including mornings, evenings, nights, and weekends.
Jump in when needed - Take on unexpected tasks as they come up. We're all in it together!
Did you bring everything?
Passion for hospitality.
Knowledge of PMS system Opera is an advantage.
Experience in operations within a hospitality environment.
Time and task-management, creativity and presentation skills.
Pro-active attitude and eye for detail with a natural drive for continuous improvement.
A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco® guests.
A true "team-player" mentality and flexible attitude towards a diverse set of tasks.
Excellent communication skills in Dutch and in English. Another language is always a plus.
At Voco The Hague, we make sure you feel right at home with:
You'll be part of the voco® life
Competitive salary and travel allowance based on the distance between your house and the hotel
Staff and friends & family discount at 6000+ IHG hotels worldwide. You'll be able to stay at hotels for a discounted rate and you'll get 50% discount on your restaurant and bar bill
Special friends & family discount for stays at voco The Hague including breakfast
Overnight stay at voco® The Hague as part of your onboarding
We have a staff canteen in which we serve staff meals
Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
Curious about different departments? We offer cross trainings!
To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
Discount on a collective health insurance
Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
Discount at local businesses in The Hague
Your staff uniform will be washed by the hotel
There will be staff parties, events and departmental outings
You'll be working in a passionate and ambitious team
You'll have the opportunity to take part in trainings and workshops
You'll be working for an international hotel chain in the heart of The Hague
The world is at your feet!
Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco The Hague.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
In overeenstemming