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As an Interim IT Servicedesk Professional, you are the first point of contact for colleagues with IT-related questions. You help them get back to work quickly when something isn't functioning properly and ensure that laptops, accounts, and workstations operate smoothly.

At the same time, you look beyond simply resolving tickets. You identify recurring issues, think along about improvements in processes and tooling, and contribute to a stable, future-proof digital workplace within our Value Stream.

You are visible within the organization, approachable for colleagues, and enjoy taking initiative to get things done.

Answer questions and resolve incidents related to laptops (Windows and MacBook), Microsoft 365, user accounts, peripherals, and workplace setups.

Set up, replace, and migrate laptops (for example Windows 10 ?' 11), configure MacBooks, and perform firmware updates.

Manage and register hardware, order and distribute devices, and support the replacement of equipment.

Maintain and clean up asset records in systems such as Insight or Jira, and create visibility into device usage.

Assist with basic license management, for example related to Microsoft 365.

Provide practical support to colleagues with tools such as OneDrive and 1Password, and deliver short explanations or mini-trainings when needed.

Identify recurring issues and contribute ideas for improving processes and tooling.

Your team

You will work together with the IT Servicedesk team and other colleagues within IT. Together, you ensure that the digital workplace across the organization remains reliable and user-friendly.

Within the team there is room for initiative and collaboration. We support each other where needed and continuously work on improving our processes and services.

What's in it for you?

Our offer

For this assignment, we are looking for someone who can start as soon as possible. It concerns a temporary role for a minimum of 6 months. The position will be based at the office.

Required skills

For this role, we are looking for an IT Support professional who can quickly work independently and enjoys helping colleagues. You have strong troubleshooting skills and analytical abilities, work in a customer- and service-oriented manner, and is proactive and collaborative, with a focus on improving processes.

Experience with Windows and macOS

Knowledge of Microsoft 365 and basic understanding of license management

Experience working on an IT Servicedesk or in IT support

Good command of Dutch and English

Get in touch!

Are you interested in the Interim IT Servicedesk Professional position, or would you like to learn more about working at Nedap? Feel free to contact Melanie at melanie.kamp@nedap.com . We would be happy to help you!

The application process

Our application process is clear and personal. We take the time to get to know you and to explore whether there's a good fit on both sides.

1. Your application

Great that you've applied! We'll review your application carefully and get back to you within 10 working days.We respect your privacy. That's why we only accept applications submitted through our website.

2. The first interview

In the first conversation, we get to know each other. We talk about your experience, your ambitions and the role, and you'll have plenty of space to ask anything you want to know.

3. The next interview

In the second interview, we welcome you to our Nedap Campus. You'll meet future colleagues and dive deeper into the content of the role and how we work together. A technical test or assessment may be part of this step; if so, we'll always let you know in advance.

4. Our offer

Is there a match? Then we'd be happy to make you an offer. Please note: we only send an offer onze we've spoken to you personally. Once you accept our offer for this position, we will also ask you to provide a Certificate of Conduct (VOG).

5. Welcome!

Welcome to Nedap. We're excited to have you join us and look forward to your first day.

Additional information

We value the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative - this is the foundation on which our entire organization is built.We handle personal data carefully and responsibly, ensuring your privacy is respected at all times.

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