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CAIT team sits under Miro’s Chief Transformation Officer and reports directly to our CEO. We are responsible for testing and rolling out Lighthouse AI Transformation Programs with Miro’s largest customers. The team plays a crucial role in helping our customers transform their businesses by bringing the full power of Miro’s multi-player collaborative AI Innovation Workspace to customers’ environment.

Each role at Miro is based at one of our physical hubs, and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 3 days a week in the office as our baseline.

We are looking for a highly motivated Customer AI Transformations Engineer to join Miro’s Customer AI Transformation (CAIT) team to drive AI transformation engagements with some of our largest & most strategic customers. The role will lead pre-sales efforts and technical implementation of Miro AI solutions for customers through bootcamps, prototyping, piloting and scaling of Miro AI solutions across the customer organization.

Customer AI Transformations Engineer has deep expertise in Large Language Models and autonomous AI agents. The role blends strong technical execution with enterprise-grade deployment discipline and cross-functional collaboration. You will architect intelligent solutions that transform core business functions - product development / software engineering lifecycle, product R&D, sales, marketing, operations - across industries, ensuring secure, compliant, and scalable adoption of AI in complex enterprise environments.

• Do deep discovery with customers around their key business challenges with the purpose to explore whether Miro’s AI Innovation Workspace can solve for it
• Design and implement scalable Miro AI applications (Miro blueprints) for enterprise workflows
• Integrate enterprise data using RAG and vector databases
• Apply text pre-processing, chunking, and summarization, context engineering and fine-tune techniques to improve performance of Miro AI solutions
• Develop and orchestrate AI agents
• Ensure robust monitoring, logging, and evaluation of LLM applications

• 4 - 6 years in Data Science/Data Engineering at leading tech or AI/Digital consulting firms, with minimum of 2 years experience in Generative AI
• Advanced degree in CS, Applied Math, Physics, or equivalent
• Strong Python/ JS and software development skills
• Deep knowledge of transformers and LLMs (GPT, Claude, Mistral)
• Context engineering and fine-tuning
• Enterprise cloud (AWS, GCP, Azure) with Docker/Kubernetes
• Data connection, integration and pipelining skills; integration with SharePoint, Confluence, Salesforce, SAP, ServiceNow etc
• Privacy/compliance/AI risk management; collaboration with architecture, cybersecurity, governance; understanding of AI regulations (e.g., EU AI Act)
• Experience working with customers on solving real life problems under tight deadlines

• Competitive equity package
• Medical insurance coverage
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Travel allowance for your commute
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

An interactive presentation to see your skills in action, based around a particular case study or business problem.

Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.