We are the company's in-house product experts. The technical solutions team enables the company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
The Opportunity:The Partner Solution Architect (PSA) is a the company expert who will work closely with the company’s Director, Adoption Services, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both the company and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.
You Will:- Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
- Participate in periodic joint business planning and review sessions to ensure direct alignment between the company and Partner technical teams;
- Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
- Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with the company internal teams and personnel, helping to bring those concerns to resolution;
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of the company features and capabilities;
- Collaborate with the company’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
- Continuously help curate and evolve lead/best practices for the company platform adoption and success.
- Possess a solid technical grounding with hands-on experience of IT Development and/or Operations;
- A demonstrable track-record and never-ending passion for learning;
- A self-starter, tech-savvy professional with solid business acumen; ability to articulate the company value from server room to boardroom;
- Confident presentation skills;
- Must be a current EU resident
- Desired hands-on experience in two or more of the following areas:
- Observability: the company, Splunk, AppD, New Relic or Dynatrace
- Public Cloud: AWS, Azure, GCP, or Alibaba
- Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
- Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
- Config Mgmt: Terraform, Ansible, Puppet, Chef
- CI / CD: Jenkins, Gitlab
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.);
- Previous experience using the company and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM);
- Previous experience with root-cause-analysis, troubleshooting, debugging
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
the company is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, the company continues to innovate and is well positioned for the long term.
About the company:the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.
Equal Opportunity at the company:the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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#J-18808-Ljbffr€90000 - €130000 monthly