Your main responsibilities include:
- Managing the Order-to-Cash process;
- Maintaining a helicopter view of the full supply chain;
- Anticipating issues and proactively coordinating solutions with other teams;
- Identifying and assessing customer needs to ensure high satisfaction;
- Recording customer issues and performing root cause analysis;
- Handling financial disputes and processing credit notes when required;
- Ensuring accurate order processing, including month-end closing;
- Updating and improving internal procedures.
- Monthly salary: €3.445 - €4.137 depending on experience;
- 25 vacation days + 8% holiday allowance;
- 13 ADV days and a 13th month of 8,775 included in a flexible budget;
- Travel allowance of €0.21 per km;
- A fulltime contract through StartPeople with the possibility of a contract directly at IFF based on performance;
- Initial period fully on-site for training, followed by hybrid working after a set onboarding period.
- Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
- Excellent command of English with a minimum of C1 level;
- Available 40 hours per week;
- Strong organizational skills and the ability to maintain overview;
- Ability to work independently and take ownership;
- Strong communication skills and professional behavior.
International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes - enjoyed by millions of people around the world.
Salarisomschrijving€3445 - €4137 monthly