Duty Manager

For our studios in Rotterdam (2) - Please note all starting dates are dependent on the reopening of the studios, based on Government decisions.

 

The Duty Manager is responsible for coaching, training and helping the studio team. The Duty Manager acts like a spider in the web ensuring Rocycle’s operations are ran smoothly and without any hiccups. He/she is responsible for efficient (co)scheduling, and supports the operational team when and where needed, empowering the studio team to be at their best; providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to the Duty Manager, he/she is a jack-of-all-trades who thinks in solutions. The Duty Manager reports to the Area Manager.

What will you do?

  • Day to day management of operations, sales and administration
    • Doing a weekly towel count and order for the studio
    • Doing a weekly stock count of all products
    • Create a rota for the studio team every two months
    • Confirming shifts in Deputy every Friday
    • Handle sick leave and swaps
    • Daily sales reports check and follow up
    • End of shift reports check and follow up
    • Point of contact for questions that the team might have
    • Put in the instructor schedule in Zingfit on a monthly basis
    • Have quarterly 121’s with the runners
    • Responsible for responding to and following up on maintenance issues within 24 hours
  • Ensuring our hospitality and services are of the highest standard
    • Following/carrying out our Ro’behaviour and non negotiables at all times with the team by checking this when you are on shift. Studio must always score 100%.
    • Responsible for monthly mystery shopping report score 9+
    • Do walk arounds and spot checks throughout the entire studio every 30 minutes
    • Set focus of the week for the team and follow up/spot check, 1 x per week
    • Set tasks for the week for the team and make sure they are done correctly, 1 x per week
    • Making sure all Zendesk tickets are handled within a maximum of 4 hours
    • Checking the studio daily with the Daily Studio Checklist, following up accordingly
  • Form relationships with riders by having a personal talk with a minimum of 3 riders per shift
  • Assisting in training all new Studio Assistants and Runners by:
    • Using WorkPlaceBuddy and going over all important procedures regarding studio tasks
    • Training on the job; showing new team members how to perform weekly/monthly tasks
  • Assist Area Manager in delivering re-training sessions to current studio team
    • Responsible for the team to have their First Aid Response training renewed
    • Quarterly training sessions for the team will be hosted, responsible for attendance
  • Responsible to be in the know of all daily/weekly/monthly tasks at the studio and be the point of contact for team when they have questions about it on shift
  • Responsible for informing Area Manager about team/tasks/updates 1 x per week
  • Responsible for having the hygiene and cleanliness of the studio up to Rocycle standards
    • Studio must score 95% or higher on checklist at all times. This will be reported by mystery visits

What’s in it for you?

  • Being part of an organisation that is about to expand internationally
  • Being part of a team that inspires and helps people progress
  • A happy and healthy work environment
  • Free Rocycle rides
  • 20 holiday days (at 32 hours contract)
  • Pay based on experience and potential €1500 - 1750
Job requirements
  • Passionate about people, communication and the Rocycle brand
  • Excellent written and verbal communication skills (English)
  • Ability to learn quickly
  • Ability to work as part of a team and to build relationships
  • Ability to multitask and combine administrative tasks with hands on work in studios
  • Attention to detail, strong organizational and planning skills
  • A proactive mind with the ability to suggest improvements
  • Flexible within studio openings hours and reachable for emergencies
  • Puts the customer first always and has a relentless focus on the customer
  • Creates a team environment that is positive and productive
  • Understands what drives Rocycle’s success and is accountable to deliver quality results of required responsibilities
Uren:
32 uur per week
Dienstverband:
fulltime, parttime

Vaardigheden

  • Middelbare school niveau
  • Voor deze functie is er geen minimale werkervaring vereist

Wat wij bieden

Salaris:
€ 1.500,- tot € 1.750,- per maand
Plus:
sportfaciliteiten, vrijdagmiddagborrel, vakantiegeld, flexibele werktijden
Solliciteer
direct via Jobbird
Of solliciteer later