ENABLING YOU TO SHAPE A BETTER TOMORROW
Tasks
The Team
In our fast-paced and disruptive business world, one thing is more important than ever: A maximum focus on customer needs, combined with easy-to-use technology and streamlined processes to support the customer’s brand and product experience.
With our holistic customer-centric know-how, MHP’s Customer Experience team supports companies to inspire their clients with fascinating, individualized, and data-driven brand and product experiences along the entire Customer Journey. With our combined process and technology expertise, we ensure an inspiring and consistent customer experience across all our client’s products, services, and systems.
The Role
Are you passionate about dissecting complex business processes and making them better? Do you see opportunities for automation everywhere and want to bring those ideas to life with technologies like Robotic Process Automation (RPA)?
Welcome to MHP – join us to develop and implement groundbreaking strategies and process solutions for our clients! We are seeking a motivated Consultant to join our Customer Experience team, focusing on business analysis and process automation for well-known automotive and manufacturing companies. We will enable you to grow in a challenging but supportive environment.
Responsibilities
- Lead requirements engineering activities by eliciting, analyzing, and documenting business, functional, and technical requirements from client stakeholders.
- Analyze and document client business processes ("As-Is") and collaborate with stakeholders to design optimized and automated future-state ("To-Be") processes.
- Identify and qualify opportunities for Robotic Process Automation (RPA) and other automation technologies to improve efficiency, accuracy, and customer experience.
- Support the development and implementation of automation solutions, working alongside technical teams to ensure business requirements are met.
- Support in creating presentations, project plans, and documentation within various Customer Experience projects.
- Assist in developing innovative concepts and implementing sophisticated solutions that blend process optimization with technology.
- Assist in market research and business development activities within the Customer Experience and process automation domain.
- Join a highly motivated, young, and growing team, contributing your expertise in business analysis to drive continuous improvement and innovation.
Qualifications
Education:
- A recent or in-progress Bachelor's or Master's Degree in Business Administration, Economics, Engineering, Information Systems, or an equivalent field.
Experience:
- Analytical Skills: Strong analytical and problem-solving skills, with a foundational understanding of requirements engineering and business analysis.
- Core Competencies: Proactivity and the ability to work independently, combined with strong organizational and time management skills.
- Technical Familiarity: A conceptual understanding of Robotic Process Automation (RPA).
- Tools: Proficiency in MS Office, especially Excel and PowerPoint.
Preferred Qualifications:
- Experience: Previous internship or 1-2 years of work experience in management or IT consulting or a business analyst role.
- RPA Skills: Hands-on experience with RPA platforms like UiPath, Automation Anywhere, or Blue Prism is a significant plus.
- Language: English language required, German language skills are a plus.
Physical requirements:
- This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
- Must be able to lift 15 pounds at times.
- While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
- Must be able to effectively work and complete tasks in an open office/noisy environment.
- Must be able to sit for prolonged periods of time while traveling in a car or airplane.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).
At a Glance
MHP Americas, Inc. Is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.
Exclusive look behind the scenes
As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.
As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.
In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:
- Paid Vacation
- Paid Holidays
- Paid Sick leave
- 401(k) match
- Medical, dental and vision coverage
- Tuition and certification reimbursement
- Life Insurance
- Short and Long Term Disability Coverage
- Subsidized gym membership program
- Subsidized Porsche and VW leasing programs
With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).
By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.