Tasks
POSITION OBJECTIVE:
The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.
PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:
- Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling
- Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives
- Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value
- Stay current with new product developments and market trends
- Develop problem-solving techniques to handle customer issues
- Maintain professional relationships with customers and colleagues
- Assist in loss prevention through awareness and close attention to detail
- Ability to merchandise using Porsche Design standards and Directives
- Follow all company and employee policies
- Complete Daily Assignments (i.e. Maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.)
- Assist with receiving, checking in and putting away or displaying merchandise shipments
- Follow and complete Management Directives as well as other duties assigned
- Adhere to assigned schedule
- All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest
- Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data)
- Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up)
- Prepare and participate in physical inventory and cycle counts
- Use of security measures (alarms, locks, safe, etc.) effectively
- Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
- Other duties and/or responsibilities as required or assigned
Qualifications
MINIMUM QUALIFICATIONS
(Education, formal training, experience, specialized knowledge, and special skills):
- High School diploma required. College degree or equivalent a plus
- Committed to excellence – quality driven
- Customer Service and Sales oriented
- Minimum of 2 years experience in a high-end luxury retail sales environment, preferred
- Proficient written and verbal communication skills
- Computer skills
- Luxury Timepiece Sales, a plus
- Ability to navigate a POS system
- Positive and productive work relationships
PHYSICAL DEMANDS:
- Extensive standing and walking on concrete surfaces
- Bending and stooping
- Overhead reaching
- Climbing a ladder
- Lifting or pushing up to 50 lbs
- When necessary, overtime may be required. As much advance notice as possible will be provided
- Ability to work under pressure
HIERARCHICAL STRUCTURE:
- Reports to Store Management.
The salary range for this role is $23-$25 per hour, plus earned comission. However, it is important to note that at Porsche, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness.
In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:
- Paid Vacation
- Paid Holidays
- Paid Sick leave
- 401(k) match
- Medical, dental and vision coverage
- Tuition and certification reimbursement
- Life Insurance
- Short and Long Term Disability Coverage
- Subsidized gym membership program
At a Glance
Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.