Salary: £28,000 - £30,000
Working pattern: full time Monday to Friday with one day working from home per week
This role is responsible for the processing of retrospective customer discounts and pricing queries in a timely manner while providing strong professional customer service. It demands curiosity in seeking further development in our processes by highlighting opportunities to improve customer experience, control and efficiency.
- Claim back & Promotional support administration: critique and process customer claims, ensuring that claims are both accurate and raised in a timely manner.
- Sales commission administration: Create approved customer agreements, process & confirm claims, track & forecast spend throughout the year and provide monthly accruals. Ensure claims are accurate and processed in a timely manner.
- Display claims - critique and process customer claims, ensuring that claims are both accurate and raised in a timely manner.
- Price queries: Review pricing queries in timely manner, creating credit note where required and chase through to payment. Ensure that the customer expectations are managed through the process.
Terms Administration:
- Manage terms inbox: Manage terms inbox and Zendesk ensuring that all enquiries are dealt with in timely manner. Monitor and respond to requests for information in the customer support Teams group.
- Releasing of credit notes: Release of approved credit notes in SAP and ensuring that customers receive a copy.
- Pricing tool updates: Updating terms master data in Estimating & List price calculator tools.
- Maintain confidentiality and security of customer terms information
Salary description
£28000.00 - £30000.00 per year