Facilities Management | Contract Administration | CAFM & Service Delivery
Hybrid role anywhere in the UK
We’re looking for an organised and proactive Contract Support professional to join our Facilities Management team, supporting the successful delivery of services across a portfolio of client sites.
This is a varied role combining administration with hands-on operational coordination. You’ll work closely with Account Managers, engineers, subcontractors and clients to make sure planned and reactive works are properly scheduled, tracked and completed, while maintaining accurate records and supporting contractual compliance.
If you already have experience within Facilities Management, a service helpdesk or contract support environment, this is a great opportunity to become an integral part of a busy operational team.
What you'll be doing
You'll provide day-to-day support across the contract, including:
Managing contract and service administration, reports and documentation
Raising and supporting quotations and purchase orders
Supporting weekly, monthly and ad-hoc client and operational reporting
Maintaining accurate information within CAFM and job management systems
Logging, tracking and monitoring planned and reactive maintenance jobs
Allocating and coordinating work with engineers and subcontractors
Following up outstanding jobs, remedial works, inspections and associated paperwork
Supporting the scheduling of PPM activities and ensuring subcontractor visits are booked on time
Closing completed jobs and ensuring the required documentation has been received
Monitoring helpdesk activity, service performance and trends
Working with clients, engineers & contractors
You'll be an important link between our clients and operational teams.
You'll respond to client queries by phone and email, liaise with engineers and subcontractors regarding ongoing works and work closely with procurement and other internal teams to keep service delivery running smoothly.
You'll also identify and escalate issues to the relevant Account Manager when required.
Compliance & quality
You'll help make sure that our contracts remain organised and compliant by:
Maintaining compliance documentation and records
Reviewing subcontractor paperwork, certificates and supporting documentation
Supporting the management of RAMS
Monitoring upcoming inspections and coordinating dates with clients and contractors
Following up outstanding compliance actions and remedial works
Identifying process gaps and opportunities to improve the way we work
You'll support the wider team in ensuring services are delivered in line with contractual SLAs and KPIs, alongside relevant statutory, client and company requirements.
What we're looking for
We're looking for someone with previous administrative experience within a Facilities Management, Contract Support, Helpdesk or similar service environment.
You'll ideally bring:
Experience coordinating engineers, contractors or service activities
Experience using a CAFM or job management system
Strong Microsoft Office skills
Excellent organisation and the ability to manage multiple priorities
Strong written and verbal communication skills
A professional approach when dealing with clients and contractors
Excellent attention to detail and accuracy
The ability to work independently while being part of a wider team
A proactive approach to resolving problems and following up outstanding actions
What does success look like?
You'll play an important part in helping the contract achieve its operational and commercial objectives, including:
Meeting contractual SLAs and KPIs
Maintaining accurate CAFM and compliance records
Ensuring planned and reactive works are effectively coordinated
Supporting statutory and contractual compliance
Providing excellent customer service
Supporting the commercial performance of the contract
Helping identify opportunities to improve processes and service delivery
Join the team
This is a great opportunity for an experienced Contract Support, FM Administrator or Helpdesk Coordinator who wants a role with more responsibility and involvement in the day-to-day operation of FM contracts.
You'll be at the centre of service delivery, working with clients, engineers, subcontractors and management to make sure everything stays on track.
If you're organised, proactive and have experience supporting Facilities Management or maintenance operations, we'd love to hear from you.
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Salary description
£28000.00 - £28000.00 per year