Hybrid working with a weekly presence in our Swindon office, SN5 3LD
The HR Business Partner role is a key HR practitioner role, offering right first time HR advice, guidance, and support to our clients. With a varied workload, you will manage multiple projects and tasks while adapting to last minute priority changes. This role provides responsive, operational support to on demand clients, and a more proactive key account manager approach to assigned retained clients in our portfolio.
Through collaboration with leaders, key stakeholders, and HR colleagues, you will shape, develop, and deliver HR plans, products, and solutions in line with the needs and priorities of our clients.
Responsibilities
Operating as an HR expert, to advise, guide and support clients by providing high level people management and development support across our portfolio.
Working alongside the wider team of HR professionals and the Client Services team to deliver a seamless full HR service to clients through exceptional customer service.
Review and creation of bespoke contracts of employment and contract for services for clients.
Review and creation of compliant template and bespoke HR policies and employee handbooks which require considerable attention to detail and proof reading.
Leading and managing Investigations, grievances, disciplinaries and capability cases.
Managing long term sickness and absence case work.
On site visits to clients including checks ins, meetings, and casework.
TUPE, restructuring and redundancy guidance and advice to clients, conveying complex information in an uncomplicated way.
Working with our software to upload files, keep accurate client records and update projects and workflows across the Robinson Grace team.
Ensure all documentation is accurate, well-presented, and fit for purpose.
Writing social media posts, magazine articles, and blogs.
Working to internal processes, focussing on confidentiality, in line with GDPR guidelines.
Taking a risk management approach when providing client advice, ensuring risks and issues are clearly identified, and discussed.
Be an ambassador for the organisation, representing our services externally through networking, sales discussions, and connections.
Work closely with colleagues to ensure that tools and processes are aligned to improve consistency and performance.
Participate in relevant projects, leading and championing as appropriate.
Ensure continuing personal and professional development, taking ownership and accountability for staying up to date and professionally registered with the CIPD.
Proactively share best practice and intelligence within the HR team.
Qualifications:
MCIPD / CIPD Qualified to Level 5 or 7
Full driving licence and access to transport
Knowledge:
A very good standard of oral communication and faultless written English, grammar, and punctuation.
Extensive knowledge and understanding of up-to-date employment law and HR best practice.
Knowledge of current thinking in Human Resources trends, casework and practice, and evidence of Continuing Professional Development.
A knowledge of the pressure points for small business owners.
IT Literate with intermediate to advanced level Microsoft Office 365 applications including Excel, Word, PowerPoint, SharePoint, Teams, OneDrive.
Skills
Demonstrates exceptional customer service, going above and beyond expectations.
Excellent communication with the ability to convey complex information in an uncomplicated way.
Strong ability to build effective working relationships with internal and external stakeholders at all levels, to work collaboratively to achieve objectives.
The ability to effectively communicate ideas and information to a range of audiences and stakeholders.
Mathematical ability to calculate holiday accrual and leave owed for starters and leavers.
Ability to maintain confidentiality and working within GDPR guidelines.
Ability to remain calm, use initiative and be focussed under pressure to take action and manage a variety of situations.
Able to work constructively, flexibly, and positively as part of a team.
Ability to manage time effectively, organise and prioritise workload and work effectively under pressure.
Ability to interpret, organise and prioritise large amounts of information, working to deadlines and maintaining attention to detail.
The ability to adapt to changing circumstances, competing priorities, new ideas, taking on new information rapidly whilst taking on new tasks and rapidly addressing complex issues.
Excellent attention to detail and proof reading skills to ensure right first time communication with clients.
Confident in delivering coaching sessions, presentations, webinars, podcast chats, both face to face and online.
Able to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
Experience
Experience of working in partnership, liaising with and influencing a wide range of internal and external contacts stakeholders including managers, trade unions, employees and external partners
Relevant HR experience gained in a range of organisation with multiple stakeholders, including employee relations experience covering complex disciplinaries, grievances, organisational change, redundancies, TUPE etc
Experience of proactively managing and guiding HR casework such long term sickness, employment handbooks, restructuring and redundancy programmes, HR Audit solutions in a timely manner
A track record of helping organisations get the best out of people, by delivering great organisational outcomes.
Qualities
Approachable
Thrives on variety
Super organised
Open, honest, and willing to speak up
Likes dogs
REF-(Apply online only)
Salary description
£40000.00 - £40000.00 per year