Service Operations Coordinator

Are you looking to build your career in a customer-focused role within a growing and forward-thinking organisation? We are working with a market-leading UK business seeking a Service Operations Coordinator to join their team on a 6-month fixed-term contract. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, collaborating across teams, and playing a key role in delivering a seamless service experience.

Service Operations Coordinator
6-Month Fixed-Term Contract
Salary dependent on experience
Working hours – Part-time, 25.5 hours per week (flexible)
Gloucester – office-based

Service Operations Coordinator
Job Description
• Manage service orders from initial request through to completion, ensuring a smooth and efficient process.
• Work through a high volume of backlog orders, maintaining accuracy and meeting daily processing targets.
• Coordinate with internal teams and external partners to ensure timely scheduling and delivery of services.
• Communicate with customers to confirm orders, provide updates, and ensure clarity throughout the service journey.
• Oversee warranty-related requests, validating claims and coordinating appropriate follow-up actions.
 
Service Operations Coordinator
Essential Experience/Skills/Qualifications
• Previous experience in a customer-focused or operations support role within a fast-paced environment.
• Strong organisational skills with the ability to manage multiple tasks and high workloads effectively.
• Excellent communication skills, both written and verbal, with a confident and professional approach.
• Good IT proficiency, including experience with ERP or order management systems.
• Proactive and driven mindset, with a team-oriented attitude and strong attention to detail.
 
If you feel you’re a good fit for this position, please click ‘apply