Key Duties include but are not limited to:
Lead and manage the Import Operations team including managing annual leave and monitoring performance.
Oversee trailer arrivals, inbound planning, documentation flow, and coordination with internal departments.
Drive high standards of customer service.
Manage daily workflow, task allocation, and staffing levels across both teams.
Ensure departmental processes are followed and updated where required.
Monitor and manage departmental budgets, margins, and cost controls to support profitability targets.
Ensure accurate invoicing, quote sheets, import spreadsheets, and financial reporting.
Identify opportunities to improve margin performance and provide regular performance updates to senior managers.
Oversee the offshore Customs Processing Team.
Maintain a working knowledge of customs regulations, laws, procedures, tariff classifications, and duty/VAT principles, ensuring all changes are communicated effectively to the team.
Complete and oversee import and export customs declarations for air, sea, and road freight.
Ensure accurate tariff classifications, duty/VAT calculations, and documentation is in place at all time.
Handle enquiries regarding customs procedures, tariff classifications, duty rates, and documentation requirements
Support the development of the Internal UK Import and Export business.
Ensure data accuracy across customs systems and maintain readiness for HMRC audits.
Ensure all shipment documentation is created, maintained, and stored correctly throughout the lifecycle.
Identify and mitigate operational and internal customs-related risks.
Ensure compliance with company policies, HMRC requirements, and industry standards
Skills and Experience required to be considered for this Import Operations Manager position:
Experience in import operations within logistics distribution and supply chain, ideally focused on European road freight.
Strong understanding of operational workflows
Proven ability to lead and manage teams
High level of commercial awareness
Working knowledge of customs procedures, tariff classifications, and duty/VAT principles including documentation requirements.
Experience liaising with overseas agents and coordinating international shipments.
Ability to identify operational risks and maintain compliance with HMRC and company policies.
If you feel like you meet the above criteria & would like to be considered for this Import Operations Manager position, please apply with your CV. #officejobs
Salary description
£45000.00 - £48000.00 per year