This is an excellent opportunity for someone with experience in supported housing, intensive housing management, housing-related support or community-based support, who is passionate about helping adults with mental health needs, learning disabilities and other complex needs maintain their independence, wellbeing and tenancy.
You will provide structured, person-centred and outcome-focused support to residents, ensuring that support is delivered safely, consistently and in line with agreed support plans and organisational procedures.
The role
As an Intensive Housing Officer, you will:
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Deliver planned Intensive Housing Management (IHM) and housing-related support to residents.
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Support adults with mental health needs, learning disabilities and other complex needs.
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Contribute to assessments, support plans, reviews and resident outcome monitoring.
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Maintain accurate and timely case notes, contact records and support evidence.
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Promote independence, tenancy sustainment, engagement and positive resident outcomes.
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Identify and appropriately escalate safeguarding concerns, changes in risk, incidents and welfare concerns.
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Work closely with residents, families, colleagues, care providers and external partner agencies.
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Attend service locations, local authority meetings, partner meetings and stakeholder forums as required.
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Use case-management and ICT systems effectively while maintaining high standards of data protection and confidentiality.
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Follow and embed organisational approaches to resident journeys, recording standards and service improvement.
About you
We are looking for someone who has:
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Previous experience in supported housing, housing-related support, Intensive Housing Management or community-based support.
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Experience supporting adults with mental health needs, learning disabilities or other complex needs.
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Experience maintaining high-quality case records, support notes, risk information and outcome evidence.
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A good understanding of safeguarding, risk management and tenancy sustainment.
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Experience working collaboratively with residents, families, colleagues and external agencies.
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Strong communication and relationship-building skills.
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The ability to work independently, organise your workload and manage competing priorities.
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Good IT and case-management skills, with a strong focus on accurate record keeping.
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A person-centred, strengths-based approach to supporting residents.
A Level 3 qualification in housing, health and social care, community support or a related discipline would be desirable, although equivalent relevant experience will be considered.
Additional qualifications or experience in CIH, safeguarding, mental health, health and social care, supported/exempt accommodation or tenancy sustainment would also be advantageous.
Why apply?
This is a fantastic opportunity to join a respected housing organisation where you can make a genuine difference to the lives of residents.
You will be joining a supportive team and working within a service that is committed to resident independence, high-quality support, safeguarding and positive outcomes.
If you have experience in supported housing or mental-health services and are looking for a role where your work can have a meaningful impact, we would be keen to hear from you.
Apply now to be considered for this opportunity
Salary description
£28000.00 - £32000.00 per year