We're recruiting for an exceptional Assistant Manager to support the leadership of a high-performing concession within Harrods-one of the world's most prestigious luxury retail destinations.
Representing a well-established, founder-led premium brand, this is a rare opportunity to operate within a globally recognised environment synonymous with excellence, service, and heritage.
This boutique-style concession combines high footfall with a discerning international clientele, requiring a refined approach to service, strong commercial awareness, and an unwavering attention to detail.
The Opportunity
As Assistant Manager, you will play a pivotal role in driving performance and elevating the in-store experience. Leading from the front, you will spend the majority of your time on the shop floor-engaging with clients, supporting your team, and ensuring the highest standards are consistently delivered.
Working closely with the Store Manager, you will help oversee daily operations, champion sales performance, and uphold the brand's reputation within a luxury setting.
Key Responsibilities
Support the leadership, coaching, and development of a high-performing team
Drive concession performance, delivering against KPIs including UPT and ATV
Deliver an elevated, personalised, and seamless client experience
Maintain impeccable visual merchandising standards in line with luxury expectations
Assist in managing rotas, staffing, and daily operations
Act as a brand ambassador, ensuring excellence in every client interaction
Foster a collaborative, polished, and high-performing team culture
About You
Experience in a premium or luxury retail environment
A natural ability to build rapport with a discerning clientele
Polished, professional, and highly service-oriented
Commercially aware with a strong sales focus
A collaborative leader who inspires and develops others
Passionate about product, storytelling, and delivering exceptional service
The Environment
Founder-led brand with a strong identity and heritage
High-performance culture within a globally renowned luxury setting
"Best idea wins" approach-encouraging initiative and innovation
Supportive leadership with a focus on empowerment and trust
Fast-paced, client-centric environment with an emphasis on excellence
What's on Offer
£38,000 salary + benefits
Opportunity to work within Harrods
Exposure to an international luxury clientele
Career progression within a respected premium brand
A refined, fast-paced environment where service and standards are paramountBH35914
Salary description
£34000.00 - £38000.00 per year