<b>Finance, Accounting, Banking</b> Swansea

We're recruiting a Sales Team Leader on behalf of a well-established, growing business based in St Ives, Cambridgeshire. This is a full-time, permanent position working 37.5 hours per week, Monday to Friday, offering a salary of £30,000–£35,000 depending on experience — and a genuine opportunity to make your mark leading a B2B sales team in a business that values people, performance and doing things the right way.

Reporting to the Head of Business, you'll provide day-to-day leadership, coaching and development to a team of Sales Executives, driving performance across sales targets, quality standards and customer experience. This is a people-first leadership role — if you're motivated by helping others be great, building a strong team culture and turning consistent sales activity into commercial growth, this could be an excellent fit. The role is fully office-based in St Ives, five days per week.

Main Responsibilities:

* Providing day-to-day leadership, coaching and support to a team of B2B Sales Executives

* Holding regular one-to-ones, development conversations and performance reviews to build capability and confidence

* Delivering clear, constructive feedback that helps team members understand strengths, close skill gaps and grow

* Driving team performance across sales targets, quality KPIs and customer experience metrics

* Using data and insight to identify trends, risks and opportunities, taking proactive steps to improve outcomes

* Embedding quality standards and ensuring consistency across every customer interaction

* Supporting all new sales training including induction, ongoing development and refresher sessions

* Identifying individual development needs and creating effective training to address them

* Managing sales agent pipelines and supporting outreach and nurturing tactics

* Working collaboratively with wider teams to resolve issues and improve end-to-end processes

* Championing a culture of accountability, fairness and continuous improvement

Skills/Experience:

* Proven experience leading or supervising teams, ideally within a B2B telephony or telesales environment

* Strong track record of delivering performance across sales, service and quality KPIs

* Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy

* Excellent communication, influencing and decision-making skills

* Calm under pressure with the ability to prioritise and manage competing demands effectively

* Collaborative, solutions-focused mindset with the confidence to challenge assumptions

* Proactive and resilient with a flexible approach to change

Salary & Working Hours:

£30,000–£35,000 per annum, dependent on experience. Full-time, permanent, 37.5 hours per week. Monday to Friday — no weekends. Fully office-based in St Ives, Cambridgeshire.

Please note: a basic DBS check will be required prior to starting employment