Location: Sheffield
Salary: £33,055
Reporting to the Community Investment Manager, the Employability Coach will be responsible for providing employment and training advice and guidance to customers, working with them to understand the barriers and challenges they face and their ambitions for the future. Helping them to identify the skills and tools they need to seek employment or training now or in the future.
What you’ll be doing
Working with customers from across the Customer Services Directorate, including Independence and Wellbeing and Neighbourhoods
Conducting 1:1 sessions coaching sessions, in schemes, homes and virtually.
Running drop in sessions within I&W schemes and community centres
Delivering employability / pre employment workshops/ courses
Signposting to other agencies through appropriate referral routes
Empowering front line colleagues to provide ‘in the moment support’ and generate more referrals to our team
Supporting the delivery of funded programmes when required and relevant
Aligning service delivery with the aims and objectives of the Community Investment and Sustainable Neighbourhoods strategies, as well as the principles stated within the Community Investment model.
What you’ll need
Relevant professional qualifications / memberships (Institute of Customer Service Qualification, IAG level 3 or 4 qualification) or relevant working experience.
Organisation and ability to time-manage workload
Able to deliver a high standard of customer service
Experience of working in an employment and skills related field and / or Welfare to Work sector is essential for this role
Experience of delivering 1:1 support to customers around employment and training
Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence
Ability to engage and build relationships with potential or trusted partner agencies or organisations, developing appropriate contacts and future networking opportunities
Experience of providing training and peer to peer support to effectively share specialist knowledge and learning
Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check
What we need from you
You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
Excellent communication and customer service skills
Knowledge of providing employability support or similar
Knowledge or experience in coaching practices
Good networker, with the ability to build relationships with relevant partners and stakeholders.
Good IT skills
To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
To undertake appropriate training and staff development.
To identify and develop individual contribution in the delivery of the Great Places competency framework
What we give you in return for your hard work and commitment
Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
Lottery ¦ Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
Savings Club ¦ You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
Sharing Greatness ¦ Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Closing date: 16th June 2026
Shortlist date: 17th June 2026
Interview date: TBC
Salary description
£33055.00 - £33055.00 per year