Responsibilities
* Making outbound calls to convert live quotes to sales.
* Following up lapsed quotes and missed opportunities.
* Handling inbound sales calls and web enquires.
* Producing quotations and liaising with the appropriate teams for specialist pricing.
* Building relationships with customers and identifying cross-sell opportunities.
* Making outbound calls cold and warm against targeted lead lists.
* Using CRM to capture information, process sales, and keep records up to date.
Requirements
* Excellent communication skills both verbal and written.
* Customer oriented with experience in sales, customer services, or telemarketing.
* Confident and professional telephone manner.
* Comfortable using CRM systems and keeping data accurate.
* Motivated, resilient, and positive under pressure.
* Reliable and friendly.
Remuneration & Conditions
Whilst we anticipate an element of home working, candidates are expected to be regularly present in their local office.
* 37.5 hours per week, some flexibility but must support operations effectively.
* 22 days flexible + Christmas shutdown + statutory holidays.
* Basic + commission based on sales converted, with realisitc OTE £40,000.
* Company Pension Scheme, with Life Assurance. (4 x Basic Salary)
* Free Onsite Parking.
* Cycle to Work Scheme.
* Employee Referral Scheme.
* Employee Scholarship Scheme.
* Health & Wellbeing Resources.
JOB DESCRIPTION
Scope
The role is a mix of handling inbound sales enquiries, generating quotes, and following up with outbound calls to develop customer accounts and drive sales growth. The candidate will also provide group level support to our local business managers by identifying opportunities for sales from within our existing pool of customers.
Responsibilities
* Making outbound calls to convert live quotes to sales.
* Following up lapsed quotes and missed opportunities.
* Handling inbound sales calls and web enquires.
* Producing quotations and liaising with the appropriate teams for specialist pricing.
* Build strong relationships with clients to ensure customer satisfaction, retention, and to identify cross-sell opportunities.
* Making outbound calls cold and warm against targeted lead lists.
* Using CRM to capture information, process sales, and keep records up to date.
Additional
Help to develop more effective methods to communicate with customers.
Maintain morale and encourage good working relationships with all personnel through positive contribution.
Working alongside sales colleagues, coach and train each other to recognise opportunities to develop sales.
Ensure that all work is conducted in accordance with Company standards and that no unethical practices are taking place.
Ensure Company image is always maintained.
Attend training courses as required for personal development and to keep abreast of changes.
Measurables
Targets and KPIs exist to suit business requirements. These are focussed on generating new business, quote to order conversions, sales value and volumes, customer satisfaction and profitability. Your performance and percieved success will be assessed against improvements in agreed areas and ongoing business growth
Salary description
£25000.00 - £40000.00 per year