This is a varied role combining accounts administration, sales ledger and service department support. It would suit someone with experience in accounts or motor retail, particularly within a service department, who enjoys working with figures, coordinating administrative processes and delivering excellent customer service.
You will play a key role in ensuring service jobs are administered efficiently, invoices are raised accurately and customers receive a professional, responsive service.
Key Responsibilities
Accounts & Invoicing
* Raising and processing customer invoices for servicing, repairs and maintenance work.
* Checking job cards, labour hours, parts used and associated costs to ensure accurate invoicing.
* Maintaining sales ledger records and ensuring customer accounts are kept up to date.
* Investigating and resolving invoice discrepancies and account queries.
* Allocating payments, assisting with account reconciliations and supporting credit control activities.
* Monitoring completed jobs awaiting invoicing to ensure work is billed promptly.
* Maintaining accurate financial records and supporting month-end procedures.
Service Administration
* Providing day-to-day administrative support to the Service Department.
* Processing service documentation, job cards, work orders and associated paperwork.
* Supporting Service Advisors with vehicle bookings, service records and customer updates where required.
* Liaising with workshop technicians, parts departments and service colleagues to ensure job information is complete.
* Coordinating paperwork for servicing, repairs, maintenance and warranty claims where applicable.
* Monitoring the progress of service jobs and following up on outstanding documentation.
* Responding to customer telephone and email enquiries professionally.
* Updating customer and vehicle records accurately on internal systems.
* Assisting with purchase orders, parts documentation and general service administration.
* Ensuring all completed work is documented correctly and ready for invoicing.
Skills & Experience
* Previous experience in an accounts, sales ledger or accounts administration role in an automotive/ motor retail environment involving service administration and invoicing
* Understanding of customer invoicing, job cards and financial documentation.
* Strong numerical skills and excellent attention to detail.
* Good IT skills, including Microsoft Excel and the ability to learn new systems.
* Excellent communication and customer service skills.
* Strong organisational skills and the ability to prioritise workloads in a busy environment.
* A proactive approach to resolving queries and maintaining accurate records.
Experience within a motor trade service department and familiarity with dealer management systems such as Kerridge/Autoline would be advantageous.
Working Hours
Flexible start times are available, with the option to start between 6:00am and 9:30am, working eight hours per day.
The Ideal Candidate
The successful candidate will be organised, reliable and detail-focused, with the ability to balance financial accuracy with efficient service administration. You will be comfortable liaising with customers and colleagues, managing competing priorities and ensuring service paperwork and invoicing are completed within deadlines.
What's on Offer?
Salary of £25,000–£30,000, depending on experience, flexible start times, the opportunity to join an established automotive business, a varied position combining accounts, invoicing and service administration within a supportive team environment and opportunities to develop your skills
Salary description
£25000.00 - £30000.00 per year