Location; Heathrow
Monday to Friday 0900-17.30
26 day holiday plus bank holidays - Car allowance and healthcare scheme
Key requirements include:
* Minimum 7-10 years' experience within import, customs, freight forwarding or logistics operations.
* A minimum of 5 years' management experience, leading operational teams within a fast-paced forwarding or logistics environment
* Proven leadership capability, including coaching, performance management, employee development, succession planning, recruitment and team engagement.
* Experience managing departmental performance through KPIs, service levels, productivity measures, resource planning and continuous improvement initiatives.
* Strong commercial awareness, with responsibility for departmental budgets, cost control and P&L performance.
* Strong understanding of international freight forwarding operations, including air freight, customs brokerage and multimodal transport movements.
* Excellent knowledge of HMRC regulations, customs compliance requirements and import processes.
* Ability to act as the senior escalation point for operational, customs, compliance and customer service matters.
* Experience building and maintaining strong relationships with customers, carriers, customs authorities and overseas partners.
* Comfortable leading customer business reviews, supporting new customer implementations and working closely with commercial teams to drive growth.
* Strong communication and stakeholder management skills, with a customer-focused mindset and the ability to collaborate across multiple functions.
Salary & Package
* Up to £65,000 basic salary
* Car allowance
Salary description
£65000.00 - £65000.00 per year