Jobs in Southall Green

Insurance Renewals Agent

Job Market – Motor Insurance

Insurance Renewals Agent – About the role

My client are looking for a motivated, customer-focused individual to join their team as a Motor Insurance Renewals Agent. The successful candidate will be responsible for managing existing customer renewals, delivering outstanding customer service, and maximising retention by providing competitive motor insurance solutions.

The ideal candidate will have previous experience in motor insurance, strong negotiation skills, and the ability to build lasting relationships with customers. Experience using the Open GI Software House platform is highly desirable.

Insurance Renewals Agent – Key duties

Renewal Management: Contact existing customers prior to their renewal date to review their current motor insurance policy and discuss their renewal options.

Customer Retention: Retain customers by identifying their needs, handling objections effectively, and providing competitive insurance solutions while delivering excellent customer outcomes.

Policy Reviews: Conduct comprehensive fact-finding conversations to ensure customers have the most appropriate level of cover based on their current circumstances.

Quotation & Pricing: Prepare and present accurate renewal quotations, liaising with insurers and underwriters where required to obtain the best available terms.

Negotiation: Confidently negotiate with customers to secure renewals while balancing customer satisfaction and business objectives.

Cross-Selling Opportunities: Identify opportunities to introduce additional insurance products or optional extras where appropriate and beneficial to the customer.

Regulatory Compliance: Ensure all customer interactions and sales activities comply with FCA regulations, Consumer Duty requirements, and internal company procedures.

Insurance Renewals Agent – Key requirements

Previous experience in motor insurance, particularly within renewals or customer retention, is essential.

Experience using the Open GI Software House platform is highly desirable.

Excellent customer service and relationship management skills.

Strong negotiation and objection-handling abilities.

Proven ability to achieve retention and performance targets.

Career Development

We are committed to supporting our employees' development through ongoing training and career progression opportunities. High-performing individuals will have opportunities to develop their skills and progress into senior, specialist, or leadership roles within the business.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request