What the Job Will Be Doing
* Managing a caseload of housing applications from initial assessment through to property allocation
* Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation
* Determining eligibility, banding and priority for applicants on the Housing Register
* Shortlisting and nominating applicants through the choice-based lettings process
* Managing the allocation of both permanent and temporary accommodation in line with policy
* Carrying out verification checks, including income, residency, immigration status and supporting documentation
* Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required
* Providing housing advice to applicants, explaining allocation decisions and review rights
* Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations
* Maintaining accurate records on housing management systems and ensuring statutory timescales are met
* Responding to enquiries, complaints and member enquiries in a professional and timely manner
What You Will Need
* Experience working as an Allocations Officer within a Local Authority or Housing Association
* Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation
* Experience assessing housing applications, banding and determining eligibility
* Knowledge of choice-based lettings and housing register management
* Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar
* Ability to manage a busy caseload and work to performance targets
* Excellent communication and customer service skills
* Strong attention to detail with the ability to make fair and robust decisions
* Experience working with vulnerable households and complex housing cases is desirable
Salary description
£28.00 - £30.00 per hour