Billing Administrator Location: Stamford Hill Hours: Fully office-based role
Monday - Thursday: 9:30am - 6:00pm
Friday: Early finish
Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team.
The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services.
Key Responsibilities
Billing & Data Administration
Monthly billing administration for B2B and B2C customers
Dealing with customer billing queries over the phone and resolving
Add and organise data within the billing system
Monitor and report billing data using internal systems
Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity
Import, match and verify data from multiple sources
Customer Communications
Generate and send end-of-contract letters to customers
Handle customer and internal queries via email and telephone professionally
Produce and dispatch billing and account-related correspondence
Systems & Reporting
Work with the Abillity billing platform
Produce internal reports and compile team data for review
Support the transition from manual to system-led billing processes
Team Support
Work closely within a collaborative team environment
Support colleagues with ad hoc administrative and operational tasks
Participate in cross-functional communication across the business
Preferred Skills & Experience
Confident Excel skills including formulas and pivot tables
Previous billing administration or data-driven administration experience
Strong attention to detail and organisational skills
Professional and confident telephone manner
Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous
Benefits
28 days holiday
Private healthcare
Discretionary yearly bonus
KPI bonus scheme
Discounted rewards scheme
Early finish on Fridays
Salary description
£30000.00 - £36000.00 per year