Service Delivery
• Supervise the delivery of care day-to-day operations in domiciliary care /supported living unit(s).
• Carry out need assessments based upon person-centred approach, outcome-based Care Plans for new service users. Ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments accordingly.
• To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation ethos and standards through effective shadowing and training.
• Conduct Care Reviews/quality assurance surveys, spot checks and respond to Individual Review Forms completed by care workers.
• Monitor all service users receive quality care by the staff.
• Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • Management of medication.
• To record all necessary information clearly and legibly in line with record keeping policies and procedures.
• Responding to the complaints and queries from service users to coordinators.
• Liaise with carers/service users ensuring they are informed of any changes.
• Have an ability to work in a multi-agency approach.
• To follow rota as allocated by the coordinators in both domiciliary care and supported living units.
• To be on-call in case of emergency as and when required.
Managing Staff
• To support care staff in their role by providing training and guidance and supervising in completing their tasks.
• To conduct spot checks and provide ongoing supervision to the care team.
• Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance.
Communication
• Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans.
• Identify any training needs of junior care workers and inform to the manager accordingly.
• To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate.
• Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding
• To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews.
• Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control.
• To compile, review MAR charts and undertake MAR log audits daily.
• Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations.
• Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines.
General
• To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs.
• RFQ Level 6 Essential Requirement
• NVQ Level 3 Preferred
Per Hour Rate: 12.82£/Hour
Hours: 37.5 Hours per Week
Annual Salary: 25,000
Salary description
£12.82 - £12.82 per hour